Shipping policy

SHIPPING POLICY

Processing Time
Orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Time
We work with international suppliers to bring you quality products at the best prices. Standard shipping typically takes 7-15 business days, depending on your location and local customs processing. Please note that delivery times are estimates and are not guaranteed, as they can be affected by factors outside our control, such as customs delays or carrier issues.

Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery location. We occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package's journey. Please allow 2-5 business days for tracking information to update after you receive it.

Customs, Duties, and Taxes
SilkFrizz is not responsible for any customs fees, import duties, or taxes that may be charged by your country upon delivery. These charges are the responsibility of the customer and vary by country.

Delayed or Lost Packages
If your order has not arrived within the estimated delivery window, please contact us at support@silkfrizz.com and we will work with you to locate your package or provide a resolution.

Incorrect Shipping Information
Please double-check your shipping address at checkout. SilkFrizz is not responsible for packages delayed or lost due to incorrect or incomplete address information provided by the customer.

Questions
If you have any questions about your order or this policy, please contact us at support@silkfrizz.com.